FAQ

How to make a reservation?

You can easily book the apartment using our online reservation website (‘Book now’ button).

You will need to choose your dates and number of guests and you will get an online offer.

Please notice check-in and check-out hours.

The price is set according to the length of stay (and gets cheaper as the stay is getting longer).

Cleaning fees will be added automatically to the offer.

50% of the total is paid upon reservation and the balance is charged 1 month prior to your arrival. 

For longer stays (over 1 month) please contact us by email : galitdomani@gmail.com 

 

Can we visit the apartment before we book?

The apartments look exactly as you see on the website (no Photoshop).

For those who need a medium to long terms:

You are welcome to schedule with us a time to visit the flat you liked.

We can enable a visit only on if the apartment is available.

If you leave abroad and you need to rent for 1-3 months you can ask a family member/ friend to come and visit the apartment before you book.

 

Can we start our reservation on Saturday?

You can, but please take into account that you will need to pay for the whole

weekend meaning also paying for the Friday.

 

 Check-in & Check-out times  

Check in:   3pm - 8pm

Check out: 10 am

If the apartment is ready beforehand we will be happy to let you have it earlier,

we will only know this a day or two before your arrival.

 

Late check-out

Inform us if you need a late check out by email.

We will consider to enable you to stay till 12 pm (noon) if it is possible (it depends on the next clients arrival and at extra cost).

We will only be able to let you know a day or two before your departure. 

Any late check out after 12pm (noon) will be calculate and charged as an extra night.

 

Parking 

All our apartments have a free parking space.

The studio apartment has a free on-street parking.

 

What is the minimum stay? 

Peak season (**) : minimum 14 night.

 

During the other months : minimum 7 nights.

 

On the last minute  : we will consider 4-6 nights if possible.

 

** Peak Season : Holidays and summer vacation.

(Passover, Rosh Hashanah to Sukkot, July - August, 18 December to 18 January)

 

Can we book one night/weekend? 

We do not accept bookings for 1-2 nights. 

 

We arrive late at night. How can we get the key?
How will we get the keys?

Email us after you already booked the apartments and inform us of your arrival time and we will

set with you how to get the key.

 

You can ask us to book you a taxi driver that will wait for you at the airport with the apartment’s keys and he will let you into the apartment (same cost as regular taxi).

 

How and where will we get the keys to the apartment?

If your check in time is between 3pm and 8pm, we will be delighted

to meet you upon your arrival to the apartment.

 

Please call us when you are on your way to Raanana so we have 30-40 minutes to get there.

 

If you arrive after 8pm or on Shabbat please let us know prior to your

departure so we can make alternative arrangements (at extra cost of 15$)

 

Can you arrange us a Taxi from the Airport? 

We can arrange a taxi for you at an extra cost.

Please inform us prior to your departure if you would like us to arrange this for you.

The taxi will wait for you with a name sign.

 

Can we have breakfast?

We can arrange for you a breakfast voucher at an extra cost of 15$ per person

at one of the best coffee shops in Raanana

 

Is there sheets, towels, toiletries and coffee / tea in the apartment?

In all the apartments we arrange bed sheets and towels for the number of guests.

All the sheets and towels will be changed once a week at an extra cost.

 

In all the bathrooms you will find starter pack toiletries (soap, shampoo, conditioner, ear buds and shower cap) a large towel and small towel, hand towel and floor mat.

 

In the kitchen you will find packets of tea, coffee and sugar/sweeteners.

 

What is your cancellation policy?

Our cancellation policy :

50% of the reservation value is a non-refundable prepayment.

75% of the reservation value is due in the event of cancellation 45 to 28 days prior to the arrival date of the reservation

c. 100% of the reservation value is due in the event of cancellation 28 nights or less prior to the arrival date of the reservation.

 

In case of "force major" we offer a full refund. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
Contact Us

@

Galitdomani@gmail.com

Mobile: +972-54-4439983 (8am to 8pm)

Office Tel : +972-3-6002380 (open 24/7)

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