TERMS AND CONDITIONS FOR RESERVATION
OF APARTMENTS FOR 'Raanana Luxury'
1. The right which has been purchased is only a limited short time stay as defined in the
reservation order and it is not a rental or any other legal right whatsoever.
2. Minimum stay is 7 nights unless otherwise confirmed by ‘the manager of 'Raanana Luxury'.
3. All Rates and Payments are charged in NIS.
Rates include: all utilities, beddings and towels , wireless internet and cable TV.
The rent fee does not include electricity bill and cleanings fees (electricity is charged per meter reading 1 Kw= 0.9 ILS).
Weekly cleaning after 7 nights stay is mandatory.
In addition, there is a final cleaning fee :$130-180 final cleaning fee for 2-4 bedrooms apartments;
$80 final cleaning fee for the studio apartment.
Weekly cleaning is mandatory and is charged for stays longer then 10 nights stay.
3.1 Weekly Cleaning is 110$-150$ per visit (depends on apartment size and num of guests).
3.2 Weekly cleaning is included at the studio apartment only over 10 nights stay.
4. A 50 % non-refundable pre-payment is required to reserve the apartment. This will be deducted
from total due at check-in.
5. Client will receive confirmation of reservation after 'Raanana Luxury' receive the pre-payment.
6. Full payment including extras is due at check-in. Payment is in NIS according to the known
exchange rate on date of payment.
7. Early departure and/or partial use of the apartment will not entitle guests to a refund.
8. Our cancellation policy is:
a. 50% of the reservation value is a non-refundable prepayment.
b. 75% of the reservation value is due in the event of cancellation 45 to 28 days prior to the arrival
date of the reservation
c. 100% of the reservation value is due in the event of cancellation 28 nights or less prior to the
arrival date of the reservation.
9. 'Raanana Luxury' Apartments may not be held responsible for cancellations for any reason. We
suggest that you take out cancellation insurance for your trip.
10. Cleaner , Taxi and tour-guide reservations cannot be cancelled once they have been reserved.
11. Check-in time is 3 pm. Check-out time is 10 am. Early check-in and late check-out are based
on availability and must be confirmed in advance and will incur extra charges.
12. The 50% prepayment for all apartments can be paid by Visa & MasterCard which will be
processed through our secure server and wire transfers. In case of wire transfer, 100% of the
reservation is due at time of reservation to secure the reservation.
A commission of 3.5% is added to payments by credit cards.
13. The remaining 50% payment on arrival can be paid as follows: (a) Visa, MasterCard can be
paid only one calendar month before arrival. ( b). cash (USD, Euro or NIS) upon arrival.
14. By accepting these Terms and Conditions, you confirm that 'Raanana Luxury' may use your
credit card to charge cancellation fees and to charge smoking, lighting fire, and pet fine as well as
charge for repair of damages/lost keys.
15. Total number of people will not exceed the total party size specified in the confirmation of
reservation, ‘Raanana Luxury’ will charge each extra guest 25$ per night up to the maximum
allowed number of guests.
16. Animals are not allowed in the apartments. Pets in the apartment will incur a 400$ fine.
17. Smoking is not permitted in the apartments. Smoking in the apartment will incur a USD400 fine.
18. It is forbidden to light a fire of any kind – BBQ/ candles/cigarettes/ etc. in the apartments
or on the balconies. Any of the above will incur a 400$ fine
19. Please ensure a quiet atmosphere so as not to disturb the neighbors.
20. Damages to the apartment furniture appliances or loss of a key will be charged the amount
needed to repair the damage.
21. Construction works and renovations may occur from time to time in the buildings of the
apartments or in the surrounding buildings. 'Raanana Luxury' will not be held responsible for
noise or other inconvenience emanating from these works. 'Raanana Luxury' will inform all guests
as soon as they know of such noise/inconvenience. 'Raanana Luxury' may choose to reimburse
or offer discount in these situations as they see fit. 'Raanana Luxury' will notify guests of such
22.’Raanana Luxury’ Will provide you 2 sets of keys . Any lost key is charged 300 ILS.
23. Check in is at 3pm.
Check out time is 10 am.
Any late check out (without permission) will be calculate and charged as an extra night.
24. Electricity is charged per meter reading upon check in & check out (1 KW=0.9 ILS)